Note: Policy is divided in two sections Berntech Custom PC's/Services and the online store.*
BERNTECH CUSTOM PC's & SERVICES POLICIES
Privacy
No information gathered from our customers will not be put on a list to be sold or giving to anybody outside of Berntech that might cause spam or other businesses to pursue that you did not ask for. Information will be used only internally for selling our Custom Built Desktop PC's only. Security of this info is our top priority, we value and understand our customer privacy and security in this manner.
BERNTECH Custom Desktop PC's
With individual attention, will work with to come up with the specs and the system that you desire by email, over the phone or skype. We will work with you, your satisfaction is our priority. Things like look or design, which Windows OS or no OS. From the specifications we get from you, will then pick out, shop and compile components that will meet your specifications.
Every computer system we build will come with a envelope packet with info materials for your system and a genuine copy of a Microsoft Windows on disc depending which one you chose, a recovery DVD with a hard drive image that is unique to your system.
Do allow up to 7 days for shipment of your custom desktop. Computers will be built in the order the finalized orders are received. Upon a completed computer it will be fully tested for 24 hours before shipping, a computer will not ship unless it passes our test. You will recieve an completion and a shipment email noticification or notified by phone.
Local Order/Pickup option: Come in order or place online and you can pick up your custom desktop, we will call you to schedule a pickup date & time. You must be willing to come to 26 Colonial Ave in West Deptford, Gloucester County, New Jersey to pick up your computer. Do not choose this option if you do not intend to come and get your custom pc. Otherwise you will be issued a refund and the computer will be sold.
Payment Methods
Pay Pal accounts not needed to pay for products or services.
Credit Cards: Visa, Mastercard, American Express, Discover credit cards are accepted through Pay Pal. PayPal*Berntech will appear on your credit card statement.
Berntech Custom Desktops may be ordered on the Home page only, the pre- configured systems you just select desired choice in the box, then click "Add To Cart" button to order. Then click "Proceed to Checkout" button, on following screen under don't have Pay Pal account click on "Continue", fill out form on that screen. Click "review order and continue" button, then follow screens to continue.
Pay Pal Accounts: Yes you may pay through your Pay Pal account, don't have one, it's easy sign up for one at paypal.com. It's fast, easy and secure.
Payments Plan: $250. down on your custom desktop then remaining balance divided in to monthly payments, You can pay through Pay Pal, send personal, cashiers checks or money orders billing will be by mail. We can send payment request each month through Pay Pal by email if you choose Pay Pal, there will be $35. late fee applied to your balance each month your late or no payment recieved if then we still recieve no payment it will be sent to collections.
Cashier Checks & Money Orders: Orders processed upon receipt of a cashier's check or money order, write your order # on the check or money order and payments can be mailed to: Berntech LLC., 26 Colonial Avenue, West Deptford, NJ 08096
Personal & Company Checks: For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. Write your order # on the check and mail to: Berntech, LLC., 26 Colonial Avenue, West Deptford, NJ 08096
COD (by UPS, payments option does'nt apply you must pay in full at the time of delivery of your custom PC with COD
Shipping
We ship by UPS only, upon a tested completed computer. Services UPS Ground, 3 Day Select, 2ND Day Air, Next Day Air & COD
Warranty Information
All new Berntech custom desktops include a 1 year limited warranty. Free from failures, defects, etc. All claims for warranty service must be made during the term of the warranty.
Your warranty and return policy begins on the day we ship your computer or is picked up. After your warranty expires, it is important to note that many of your components will still carry a manufacturer warranty (e.g., most hard drives are 3 years, Corsair memory is lifetime!). If a component fails or is found to be defective and is reported during this term, we will repair or replace the defective part with new or reconditioned parts at our option. We are not responsible for damaged computers as a result of overclocking, spyware, power surges, virus', acts of God, or natural disaster.
Warranty Limitations
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
Limitation of Liability
In no event shall Berntech, Berntech.com be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Returns
We have a 30 day money back guarantee. If you are not satisfied with the system for ANY reason, we will give you a full refund on your system hardware. All returns must be undamaged and in as-new condition. After the 30 days, the system can be returned, however customer is responsible for shipping costs to return a system. Defective or problem computers once determined to be defective can be returned at our cost for refund, repair or replaced at the customer choice.
Defective computers after determined is defective and is still under warranty. We will provide a prepaid UPS shipping label to use to return the defective PC back to us, if returning PC is customers choice. Otherwise also we can send a replacement part to customer free of charge, the only requirement is that defective part is returned as proof. Again a UPS prepaid shipping label will be provided. We suggest to take all PC's to be returned to a UPS Store or Commercial site that specializes in package shipping to ensure computer is packed and secured properly for shipment.
Soliciting & Spam From Other Businesses
About our phone # & email address, no soliciting of any kind will be accepted or considered at any time, Thank You, Please respect this, they are for conducting business with our customers and clients only. I will not even consider any offers, products, services that I did not request for, you will just be wasting your time and mine.
Misc.
Anything further you didn't see here please don't hesitate to ask any questions. Call 1-877-629-8417 or Email customerservice@berntech.com, any suggestions welcome to help serve you better.
BERNTECH ONLINE STORE POLICIES
The Berntech online Store is provided, filled by Next Day PC and thus has a different set of policies than above, which we do not have control over, here will be some mentioned here. For a complete detailed up to date account of the online store policy, please click Customer Service at the very top of the page of the online store, then click online help.
PAYMENT METHODS
Credit Cards
We accept major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases with NEXTDAY NETWORK, INC.. Please be sure to provide your exact billing address (as listed by the issuing bank) and telephone number. Incorrect information may cause a delay in processing your order. The charge on your credit card will be processed at the time your purchase is ready for shipment.
Checks & Money Orders
NEXTDAY NETWORK, INC. accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. NEXTDAY NETWORK, INC. cannot guarantee the availability of a product or price by the time funds clear or payment is received. A $25 fee is charged on all returned checks.
Instructions for paying by cashier's check/money order. The product will be shipped when the check has cleared. Print your NEXTDAY NETWORK, INC. order form and send it with your payment to:
NEXTDAY NETWORK, INC.
Order Processing
3771 Rio Road Building 102
Carmel, CA 93923
Note: Please make sure your NEXTDAY NETWORK, INC. order number is written on all payments. We also suggest sending the payment to NEXTDAY NETWORK, INC. by Federal Express, UPS, or other carrier which tracks its deliveries to ensure delivery. Saturday Delivery will not be accepted.
Purchase Order / Net 30 Terms
NextDay Network offers net 30 terms to governments, schools, and qualified businesses. To apply for this Select Source program, click here. An account manager will contact you to verify the information.
Please note: Start-ups, Sole-proprietorships and newer companies with histories of under one year are not eligible for the Select Source program and applications from them will not be processed.
Shipping
Store ships by UPS and Fedex, for international shipping a 3rd party company Bongo International is involved, go to the online store for details.
Contact
However you may call a representive for assistance, questions in placing an order or if you need help with shopping for products in the Berntech eStore.
